General Questions

Can Alternative Surfaces products be installed seamlessly over my existing floor?
Our surfaces are designed to be installed seamlessly. We don't have to put breaks in if structurally it doesn't require it. When X-Bond is applied over concrete or sheeting, if there is an existing break or control joint in the existing floor we must repeat that by doing a saw cut or back to back profiles. 

Where can X-Bond and Quartz Carpet be applied?
X-Bond and Quartz Carpet have endless uses; it can be applied on floors, walls and joinery. Speak to our team to find out which finish is better for your chosen application.

Do your products delaminate and crack?
We cannot guarantee that the existing substrate will not move causing our product to delaminate and crack. This is a substrate failure and the movement is beyond our control. Alternative Surfaces will not be held responsible for naturally occurring subfloor or substrate cracking. 

Once your products have been applied will I be able to see trowel marks?
Yes, as our products are hand troweled, trowel marks will be visible.

What products can be used in my shower base?
The X-Bond Polished Bond system is our only product that can can be applied to shower bases.

Can I buy the materials to lay the X-Bond or Quartz Carpet myself?
No. We have certified applicators trained by Alternative Surfaces to install our seamless overlay systems.

At what stage of my project should your products be applied?
We prefer to install towards the very end of a project.

Is there a minimum quantity order for X-Bond and Quartz Carpet?
No, all projects are priced on a project-by-project basis. 

How long is the warranty on your products?
We have a standard 2 year warranty on all of our surfaces and a 5 year warrant for the Vorwerk Carpets range. 

X-Bond Questions

I would like to specify X-Bond, how do I know what to specify?
In your specification it’s important to mention the range, colour and sealer you have chosen. Please view the below Specification Guidelines for the X-Bond finishes.

What substrates can X-Bond be applied over?

X-Bond is applied Insitu over a range of substrates including:

Floors: Concrete, tiles, 12-18mm compressed sheeting
Walls: Plaster, Villa board, Blue board, FC Sheeting, Concrete, Brick, Foam, Ply & MDF
Joinery: MDF, Compressed Sheeting, Laminate & Marine Ply

View this PDF for more information on the existing substrates we apply X-Bond over and preparation requirements.

Where can X-Bond be applied?
X-Bond can be applied to floors, walls and joinery both internally and externally. There are different sealers available for internal and external applications.

What sealers are used for X-Bond?

  • For internal applications we use a surface mounting sealer which forms a membrane over the X-Bond. This sealer is called ‘Satin Stone’ and is used for sealing floors, walls and joinery internally.

  • For external applications, wet areas (showers) and walls we use a penetrating sealer called ‘Natural Shield’, This sealer penetrates into the X-Bond leaving you with a raw concrete look and feel.

View this PDF to find out which X-Bond finish and sealer is suited to your project.

In a wet area (shower) do I need a waterproofing membrane installed prior to X-Bond installation?

Yes, when we’re applying X-Bond to any wet areas, tanking (waterproof membrane) is required.

Can I apply X-Bond onto ceilings? 
Yes. X-Bond Seamless Stone can be applied onto ceilings.

Can X-Bond be applied to a splashback?
We don’t recommend X-Bond to be installed on a splashback behind a stove / cooktop as the hot oils could migrate and leach into the sealer causing a stain.

The project I'm working on requires a very high slip resistance. What X-Bond finish should I use? 
X-Bond Mineral finish is a highly textured and slip resistant finish which is typically used for external uses and ramping / walkways.

Is X-Bond always applied seamlessly?
X-Bond is designed to follow the existing substrate. We don't have to put breaks in if structurally it doesn't require it. When X-Bond is applied over concrete or sheeting, if there is an existing break or control joint in the existing floor we must repeat that by doing a saw cut.

Are saw cuts required on my X-Bond floor? 
Saw cuts are required in areas where there are existing control/expansion joints or floor junctions. If installing over compressed sheeting we need to follow all breaks in the sub-floor to avoid any possible movement that may cause our X-Bond to crack.

Will I be able to see trowel marks?
Yes, X-Bond is a hand trowelled finish which means that trowel marks, colour and tonal variation are a natural characteristic of the finish.  

Does X-Bond delaminate and crack?
X-Bond is a durable finish that doesn’t delaminate. However, as it is an overlay system X-Bond is as good as the existing substrate and we cannot guarantee that the existing substrate will not move causing our product to crack. This is a substrate failure and the movement is beyond our control. We will take preventative measures when preparing for the X-Bond installation to decrease the risk of substrate cracking however Alternative Surfaces will not be held responsible for naturally occurring subfloor or substrate cracking. 

What is the price per square meter of X-Bond?
We look at each job individually and price each job off plans as the price to install X-Bond varies depending on project location, total square meters, area of application, intricacy, height (for walls) etc. Please email with drawings so that we can provide you with a quote.

Can I purchase X-Bond and install it myself?
No, we supply and install X-Bond to all of our projects.

How long does it take for you to install X-Bond? 
This depends on the size of the project and the finish. An example based on 100 square meters is approximately 5 days. 

What is your lead time?
We recommend booking us in 6-8 weeks in advance to ensure we are available on your selected installation date.

What products do you recommend using to maintain my X-Bond floor?
View our maintenance procedures.

Quartz Carpet Questions

I would like to specify Quartz Carpet, how do I know what to specify?
In your specification it’s important to mention the range, stone size, colour and finish. Please view the below Specification Guidelines for the Quartz Carpet finishes.

What is Quartz Carpet?
Quartz Carpet consists of natural quartz granules mixed with an epoxy resin that is hand trowelled on to an existing substrate. Quartz Carpet can be applied onto floors, walls and selected joinery items. 

Can Quartz Carpet be applied externally?
Yes, Quartz Carpet Open Pore finish is suitable for external applications. 

Can Quartz Carpet be applied in bathrooms or wet areas?
Yes, as long as a Pore Fill sealer is applied over the quartz. Quartz Carpet cannot be applied in a shower.

Are there colours available other than the stock colours?
Yes, our manufacturer has over 20,000 different colour combinations. 

What stone sizes are available?

  • 1mm - 2mm (Pore Filled Finish)

  • 2mm - 3mm (Open Pore & Pore Filled Finish)

Our manufacturer carries 10 different sizes which range from 0.7mm to 10mm and are available by special order only.

How long does it take to apply? 
This depends on the size of the project and the finish. Here is an example based on 100 square meters:
Open Pore - 3 days, Closed Pore - 5 days.

Can I create patterns using various colours?
Yes, profiled can be installed in predetermined shapes prior to the application of Quartz Carpet. This allows the installers to neatly apply different colours to different areas.

Can I divide areas?
Areas can be divided installing profiles prior to the application of Quartz Carpet.

Can you see trowel marks in the finished floor?
Trowel marks are a natural feature of Quartz Carpet. They are more prominent in some finishes (e.g. Mortar Floors) and colours than in others. In addition, their visibility depends largely on lighting and angle of view.

How do I maintain my Quartz Carpet floor?
You can clean your floor with a broom, vacuum or mop. View our maintenance procedures for more information. 

Vorwerk Carpets Questions

Who is Vorwerk? 
Vorwerk is a household name and market leader in Europe, with a reputation for quality and service since 1883. Made in Germany, Vorwerk have a reputation for quality and reliability making them one of the leading international suppliers of high-quality carpets for the private and commercial sectors today.

Do you supply and install the Vorwerk Carpets range? 
Alternative Surfaces only supply the Vorwerk Carpets range. However, we have a installer that we can recommend for esidential and commercial projects. 

Do you hold stock of the Vorwerk Carpets range in Australia? 
No. We order from Vorwerk on a project-by-project basis. However, we do have a showroom full of samples of the complete Vorwerk Carpets range. 

Where can I purchase Vorwerk Carpet?
Alternative Surfaces are proud to be the Exclsuive Australian Distributors of the Vorwerk Carpet range. Please contact us for a quote.

What is the lead time for my Vorwerk Carpets order? 
All of our prices include air-freight from Germany. Air-freight is a 2-3 week lead time (depending on stock) 
If you have more time up your sleeve, we provide the option for sea-freight which is a 6-8 week lead time (depending on stock)
If your order needs to be produced, the production time is approximately 4 weeks.  

What material does Vorwerk use for its carpets?
The pile material of Vorwerk carpeting is made of polyamide (PA), which is used either as PA 6 or PA 6.6. Polyamide is the most widely used synthetic fibre on the carpet market. Well-known brand names of these fibres are Nylon or Perlon. The carrier material onto which the pile material is tufted is either polypropylene or polyester fabric, or else spunbond web (PET/PES or PP). The backing of Vorwerk carpets is made of the synthetic fibres polypropylene and polyester (PET/PES or PP). Some of the PET components are recycled fibres from bottle flakes (PET drinks bottles).

How are the Vorwerk Carpets dyed? 
All carpets are dyed using different processes which are all water based. No organic solvents are used.

In what form is the carpet delivered?
Carpet sheets usually come as a roll, and will be delivered to outside your home by a forwarding agent. Carpet tiles come in boxes of 5 m², and can only be ordered in complete packaging units. Larger quantities of boxes will be delivered on a disposable pallet.

In what widths is Vorwerk carpeting available?

Vorwerk flooring generally offers tufted carpeting in a width of 400 cm. However, many of our items are also available in a width of 500 cm. The width of woven carpeting is 200 cm with the exception of the flat weave Exclusive 1015, which is also available in a width of 400 cm. We can also provide special widths on request and for a surcharge.

Which adhesive do I use for what carpet?
As the adhesive should always match the intended purpose and local conditions, as well as the condition of the substrate, it is not possible to give a single answer here. You will find further information on adhesives in our laying recommendations.

How can I remove carpet adhesive?
Carpet adhesive can usually be removed from the substrate with low surface tension water and then disposed of, although this is not always the case. Please always follow the manufacturer’s user instructions.

If any carpet adhesive ends up on the carpet, it can usually be removed. Drops of adhesive can be left on the carpet until touch dry. Ideally, it will then be possible simply to pull it off the carpet in one piece. If any adhesive is trodden into the carpet, absorb it with a clean, moist cloth while wet (do not use any carpet scraps to wipe it off as this will only smear the adhesive over a larger area, which will encourage further dirt to settle). In both cases, finish by wiping the affected areas with a clean cloth moistened with white spirit.

Our Recommendations for carpet care & upkeep contain further information on stain removal.

Why are Vorwerk Carpets good for the room acoustics?
Rooms with modern interiors tend to have lots of sound-reflecting surfaces, and these have a negative impact on the room acoustics. Textile floor coverings are an effective solution for this problem because they absorb sound.

What does tested for harmful substances mean?
With floor coverings for living areas, it is particularly important that no harmful substances are released either during the production process or once they are in use. All Vorwerk carpets are tested by the Textiles & Flooring Institute GmbH (TFI) and given the renowned GuT signet. This means that all Vorwerk carpets are “green” – regardless of their colour in real life.

Are Vorwerk Carpets suitable for allergy sufferers?
Yes; thanks to their particulate-binding properties, our carpets are ideal for allergy-sufferers. Vorwerk was the first carpet manufacturer to have its floor coverings tested by the TÜV Nord for allergenic substances, and they instantly passed all these tests. In 1996 Vorwerk Teppichwerke was the first company to receive the TÜV seal “Suitable for allergy-sufferers”. Since then, all our products have been regularly tested for allergenic substances.

 It is also a fact that rooms with smooth floors contain twice the quantity of fine dust particles as rooms with carpets do. This has been confirmed in a study that was carried out by the German Allergy and Asthma Association (DAAB) and the Association for Environmental and Interior Analytics (GUI). The fine quality fibres of Vorwerk carpeting bind the dust and greatly reduce the rising up and swirling around of fine dust particles.

What are the advantages of carpet tiles?
Carpet tiles are similar to bathroom tiles, and like ceramic tiles are laid beside each other. This means that individual tiles can be lifted later on, which is especially useful if any tiles are dirty (individual tiles can be replaced) and, for instance, when relocating an office (change cable routes).

What is the carpet cleaning performance class, and what levels are there?
This value measures the dust absorption on the highest suction setting on a defined test carpet. It is rated in classes from A to G. A vacuum cleaner rated carpet cleaning performance class A has to be able to suck up 91% of the dust from the carpet. The dust absorption for each classification reduces by 4%, which means that a class C vacuum cleaner will only reliably absorb 83% of the dust, and a class G less than 71%.

Is it possible to shampoo rugs?
No, it is not advisable to shampoo rugs. All-over cleaning can be achieved using a crystalline hardening foam product.

Please refer to Care & Cleaning Instructions